Introduction
AlMajal AlArabi Group is committed to the highest standards of transparency and accountability in all its operations. This policy aims to provide a safe and confidential mechanism for reporting any violations or unethical conduct that has occurred, is occurring, or is likely to occur, while ensuring full protection for whistleblowers acting in good faith.
Objective
- Enable employees and all stakeholders to report any violations safely.
- Promote a work environment based on integrity and responsibility.
- Ensure that reports are handled seriously, promptly, and efficiently.
Scope
This policy applies to all employees of the company and its subsidiaries, as well as suppliers, contractors, consultants, and other related parties.
Covered Violations
- Bribery, corruption, financial or administrative fraud
- Breach of applicable laws and regulations
- Misuse of resources or assets
- Manipulation of reports or records
- Harassment, discrimination, or unprofessional behavior
- Undisclosed health or environmental risks
- Security breaches
- Conflict of interest
- Negligence
- Unauthorized disclosure of confidential information
Whistleblower Responsibilities
- Ensure credibility and avoid rumors, malicious reporting, and personal interests
- Report violations promptly
- Maintain confidentiality and use only official reporting channels
- Provide full details and supporting evidence to the best of their ability
Reporting Channels
Reports can be submitted through the following means:
Dedicated email:
whistleblower@mag-sa.com
Direct reporting to the Director of Internal Audit:
+966 11 205 1 666 Ext. 490
Direct reporting to the General Manager of Legal Affairs:
+966 11 205 1 666 Ext. 716
Confidentiality and Protection
- The identity of the whistleblower and the content of the report are kept strictly confidential.
- No action may be taken against a whistleblower acting in good faith.
- The company is committed to protecting whistleblowers from any professional or personal harm resulting from the report.
Handling of Reports
- The Internal Audit Department evaluates reports and recommends necessary actions.
- Investigations are conducted based on the seriousness, clarity, and available evidence.
- Investigation results are presented to the Audit Committee or senior management for appropriate action.
- The whistleblower’s role ends upon reporting; they are not entitled to receive investigation results.
- If a report falls outside the scope of this policy, it will be forwarded to the relevant department, and the whistleblower will be informed accordingly.
Misuse of the Policy
Deliberately false or malicious use of this policy constitutes a violation that may result in disciplinary action.
Review and Updates
This policy is reviewed at least annually by the Internal Audit Department and the Board of Directors and is updated as needed or as required by applicable regulations.
